The ESOS framework protects your rights, including:
Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only, if there are arrangements in place for your accommodation, support and welfare.
Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
Your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive are refund or to be placed in another course if your provider is unable to teach your course.
The ESOS framework sets out the standards which Australian education providers offering education services to overseas students must obey. These standards cover a range of information you have a right to know and services that must be offered, including:
Orientation and access to support services to help you study and adjust to life in Australia
Who the contact officer or officers is for overseas students
If you can apply for course credit
When your enrolment can be deferred, suspended or cancelled
What your provider’s requirements are for satisfactory progress in the courses you study and
What support is available if you are not progressing well
If attendance will be monitored for your course, and
A complaints and appeals process.
One of the standards does not allow another education provider to enroll a student who wants to transfer to another course, but has not completed six months of the final course of study you plan to undertake in Australia. If you want to transfer beforehand you need your provider’s permission.
AEI contact: telephone 1300 363 079 (local call costs),
email: firstname.lastname@example.org or visit the website: email@example.com
As an overseas student on a student visa, you have responsibilities to:
Satisfy your student visa conditions
Maintain your Overseas Student Health Cover (OSHC) for the period of your stay
Meet the terms of the written agreement with your education provider
Inform your provider if you change your address, update contact information when you change it.
Maintain satisfactory course progress
If attendance is recorded for your course, follow your provider’s attendance policy, and
If you are under 18, maintain your approved accommodation, support and general welfare arrangements.
Additional information on student visa issues is available on the Department of Home Affairs website including the Country Assessment Levels.
1. To receive a high quality education that is intellectually stimulating. This includes:
Up-to-date course materials relevant to industry outcomes and high quality training.
Learner resources including assessment
Access to appropriate facilities and equipment as per industry and training package requirements
Access to trainer/assessors, including individual consultation outside classroom session.
Learning experience and campus life.
Opportunities to provide feedback on curriculum training sessions and CIC facilities, and to be informed of the outcome of this feedback.
Confidence that all training program requirements are accessible throughout the course and that these programs satisfy the professional and industry requirements of the relevant training package.
2.To receive timely and accurate information in your dealings with CIC. This includes:
Receiving appropriate feedback in a timely manner on work submitted for assessment from trainer/assessor.
Receiving accurate, timely and accessible information about all relevant aspects of your specific course (including content, assessment requirements and timetables), before the course commences.
CIC will ensure that all relevant program requirements, rules and policies relating to learner responsibilities are clear and readily accessible.
Not being disadvantaged if CIC changes the requirements of or discontinues the program in which you are enrolled, and being advised of pathways to complete that program or an appropriate alternative program.
After successfully completion of the qualification, CIC will issue the qualification certificate and transcripts.
3.To be respected and treated fairly and equitably. This includes:
Being treated fairly and in a non-discriminatory manner, regardless of your cultural and educational background.
Having access to a fair and equitable grievance and appeals process.
Having legal rights respected, including intellectual property rights and the right to privacy.
Having consumer protection right.
4.To study in a supportive environment. This includes:
Having the freedom to voice alternative views during rational discussion and debate.
CIC is committed to ensuring that access and equity considerations are incorporated in the provision of training delivery and assessment services in an environment that embraces equal opportunity, equity, fairness and respect for social and cultural diversity. All staffs are made aware of CIC policies and procedures at induction.