Roles and Responsibilities

Statement of Responsibilities as a Registered Training Provider

CIC Code of Practice

1. Provision of Education

1.1 CAMBRIDGE INTERNATIONAL COLLEGE (CIC) adopts policies and management practices to maintain high professional standards in the delivery of education and training services, and which safeguard the interests and welfare of students.

1.2 CIC provides a learning environment that is conducive to successful outcomes for students.

1.3 CIC has the capacity to deliver the courses for which it has been registered, provides adequate facilities and uses methods and materials appropriate to the learning needs of students.

1.4 CIC monitors and assesses the performance and progress of its students.

1.5 CIC ensures that the teaching staff has:

The competencies to at least to the level being delivered

Demonstrated achievement of TAE40110 Certificate IV in Assessment and Workplace Training

CIC complies with all relevant guidelines in regards to the delivery and assessment of courses.

1.6 CIC requires its teaching staff to be sensitive to the cultural and learning needs of the students.

1.7 CIC complies with all laws regarding the operation of its premises and ensures that facilities and equipment are adequate for the courses being delivered.

1.8 CIC complies with all requirements regarding the management of Credit Transfer/RPL and the assessment of prior learning.

2. Marketing of Education

2.1 CIC markets its educational services with integrity and accuracy and does not use vague and ambiguous wording in its marketing materials.

2.2 No false or misleading comparisons are drawn with any other provider or course.

2.3 CIC markets its services consistently with the educational, cultural and regulatory systems of countries in which it seeks to market and does not detract from the reputation or interests of other providers.

2.4 CIC is responsible under this Code for the actions of its appointed agents in relation to the marketing of services to, and the application processes for international students, and makes every reasonable effort to ensure that at all times these agents act in the best interests of applicants and CIC.

3. Access and Equity Principles

3.1 CIC ensures that access to programs is available to all persons regardless of age, colour, gender, disability, race or social/ ethnic background.

3.2 CIC does not discriminate against students on the basis of age, colour, disability, race, gender, social/ethnic background or employer.

3.3 CIC closely monitors all advertising and promotions to ensure that they are free of any discrimination against any person.

3.4 CIC ensures that all of its members of staff are fully aware of their responsibility for adhering to, and implementing Access & Equity principles.

4. Provision of Information

4.1 CIC supplies accurate, relevant and up-to-date information to prospective students.

4.2 CIC supplies this information to students before it enters into written agreements with students and regularly reviews all information provided to ensure that it is accurate and relevant.

4.3 Before a course commences, CIC provides students with an orientation program, a copy of the curriculum (either hard copy or via Intranet), a Student Handbook and details of learning resources.

5. Recruitment

5.1 Recruitment of students is conducted at all times in an ethical and responsible manner. Offers of place in a course are based on an assessment of the extent to which the experience, qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.

5.2 CIC ensures that suitably qualified staff assesses the background of intending students.

5.3 CIC provides students with information regarding:

• Application processes and selection criteria

• Fees and costs involved in undertaking courses

• Fee refund policy

• Qualifications to be issued on completion or partial completion of courses

• Competencies to be achieved during their course

• Assessment procedures including Recognition of Prior Learning/ Credit Transfer

• Complaints and Appeals procedure

• Facilities and equipment

• Student support services

• Procedures for the safeguarding of the fees for international students

6. Financial Standards

6.1 CIC will ensure that fees and charges are collected and administered in accordance with the provisions of applicable legislative and contractual requirements

6.2 CIC provides all students with details of the refund policy.

6.3 CIC has a refund policy that is fair and equitable.

6.4 CIC ensures that the contractual and financial relationship between the student and CIC is fully and properly documented and that copies of the documentation are made available to the student.

6.5 Such documentation includes the rights and responsibilities of students; costs of courses and payments arrangements; refund conditions; and any other matters that place obligations on students.

7. Support Services

7.1 CIC provides adequate protection for the health, safety and welfare of students, including adequate and appropriate support services in terms of academic and personal student counselling.

Please click: Current Students Vocational Education and Training

8. Complaints and Appeals Mechanism

8.1 CIC provides students with access to a fair and equitable process for dealing with Complaints and Appeals and also provides an avenue for students to Appeal against decisions that affect the students’ progress. For student complaints and appeals policy please click: Complaints and Appeals Policy 

8.2 Every effort is made by CIC to resolve students Complaints. To this end, a member of staff is identified to students as the reference person for such matters. The Complaints and Appeals mechanism as a whole is made known to students at the time of enrolment.

8.3 Where a Complaint cannot be resolved internally, CIC will advise the student of where assistance is available with an independent outside arbitrator.

9. Record Keeping

9.1 CIC maintains complete and accurate records of the attendance and progress of its students, as well as financial records that reflect all payments and charges and the balance due. CIC will provide copies of these records to students on request.

CIC maintains a trust account for both local and international students to ensure the security of students’ fees.

10. Qualifications

10.1 CIC complies with all requirements of Government authorities in regard to the information contained in Diplomas, Certificates and Statements of Attainment.

10.2 CIC issues qualifications in accordance with the Conditions of Registration.

11. Insurance

11.1 CIC maintains adequate and appropriate insurance, including Public Liability and Work Cover.

12. Quality Assurance

12.1 CIC adopts and maintains a quality assurance system that includes clearly documented procedures for managing and monitoring all courses and for reviewing student/ client satisfaction.

13. AQF

13.1 CIC is committed to being fully compliant with all aspects of AQF requirements.

14. Dependent Obligation

14.1 If you are bringing school-age dependents between 5 – 18 years old with you to Australia under a dependent visa, you must maintain adequate schooling arrangements for your dependents. Such a requirement for dependents to attend school full-time is part of the condition of the dependent visa.

14.2 School-aged dependents of Student visa holders can attend any school that meets relevant requirements for domestic registration. They are not required to attend CRICOS-registered* schools because dependents are not Student visa holders.

15. Change of Provider

A student who wishes to transfer to another Education Provider prior to completing 6 months of a course they are enrolled into at the College which is the Principal course, should go to Reception for a copy of the application form or access the application form from the intranet. The College’s policy and procedures on transfer are also available from the intranet. The College will assess each application as per its policy and procedures. Where the Letter of Release is granted it will be provided at no cost to the student.

More information is available from: Transfer Between Providers Policy

Student Code of Conduct – CIC VET

Student Code of Conduct (full version)

{Abridged version}

The Objective of Cambridge International College’s Code of Conduct is to promote an environment in which students develop a positive and responsible attitude towards the work environment, customers and colleagues and to set clear guidelines for acceptable behaviour. We expect students to develop and maintain a positive and responsible attitude towards their studies to show respect towards other students and staff members and work within the guidelines of academic integrity.


• Treat each other with fairness, consideration and respect

• Speak only English on campus

• Be aware of and avoid all behaviour which might embarrass, offend or upset others [this may include neglecting personal hygiene, inappropriate hygienic behaviour in bathrooms and kitchens, inappropriate dress]

• Avoid behaviour which may be deemed to invade the privacy and personal space of another student

• Ensure that your behaviour on campus and any dealings with CIC are legal and ethical.

While this Code of Conduct has been framed for application to students, it also applies to staff members and anyone else on campus.


CRICOS (WA) 01459A, RTO 2325
CIC VET Pty Ltd trading as Cambridge International College